Corel sucks. There is not other way to say it. I finally took the plunge, plunked down $60 of my hard-earned dollars, and upgraded my copy of Paint Shop Pro from version 9 to version 11.
Big mistake.
I've now had more errors and problems with this version than with any previous version. I know what Corel will say, "In any complex undertaking, there will be problems and issues."
Bullshit.
I'm paying for a program that works! It should WORK! It should NOT crash, it should NOT lose a half-hours work, it should NOT lock up and lose my work! Period. End of story! If it DOES do any of this, then you guys NEED TO FIX IT! (Am I making myself understood here!?!? HELL-OOOOOOOOOOOOOOOO!)
What's worse? Well, I want to send an e-mail to Corel saying, point blank, "WTF?" Guess what happens when you click on the link labelled "e-mail Corel technical support."
I won't bother telling you. I'll let you do it yourself. (Don't forget to use the "Back" button to come back here.)
That's right. The alleged e-mail link, in fact, simply dumps you to the general "Knowledge Base". TRY and find a link that will allow you to e-mail Corel. I can't find one. If it's there, they've done a fair job of hiding it. I've clicked on every link I can find on the page and I cannot find the support e-mail address.
Frankly, by now, it doesn't really matter. I'd only send them e-mail to tell them (a) how much Paint Shop Pro sucks now that Corel is in charge, (b) how much Corel sucks in general and (c) that I don't want anything more to do with either of them.
Corel, you can kiss my ass. I'm done with you. And I will do everything in my power to ensure that everyone in the world knows how much you suck. How much your products suck. And how they should be ANYTHING else before they buy from you.
Good riddance.
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17 comments:
I agree with you whole heartedly. They are awful and there is NO customer support. If you want to call them, it is going to cost you they have just switched to a 900 number. I might as well of flushed my upgrade money down the toilet.
Today I called Corel support because I was having problems activating the software. After a long drawn out process of voice activation menues (which started out each message with go to there wed sight to activate) I was told to call another number. After a warning there may be a $15 charge I went through another painfull series of voice activation promts. Finally I got this guy from India who speaks poor English, after the fourth time of him asking me if I typed instead of cut/paste or typed and did I use capital letters. I told him he was prtty much useless, which he responded with have a nice day. I responded GO (=#@% YOURSELF!!! I will never use or purchase corel product again and discurage anyone else from it. I can not believe they can stay in business with this approach to customer support.
Corel is total garbage. My boss uses it, so I have to use it at work in the design studio.
It has massive problems, transparencies are crap, unpredictable color output, switches color modes at will, and simply shuts down sometimes.
Transparencies in Corel? Ha! Try having to export everything with a transparency as a TIFF and bring it back in, to avoid the ridiculously low-resolution bitmap sampling operation Corel pulls when rendering transparencies in a print environment
I have to use Adobe products to FIX my Corel files after they are SUPPOSED to have gone to production!
Hard to believe anyone would actually choose to use any Corel products.
WTF, I been using Corel Products (and Adobe Products)for more then 8 years for work and I never had a problem with Corel. Corel Paint Shop Pro is a fine product,but only for simple users. Anyway Paint Shop Pro is fine. I think your a troll who nothing better to do,but bash on Corel.
BTW, if you think 60 dollars is alot you must have a shitty job.
Hah.. and the knuckle dragger above calls YOU a Troll. LOL!
You are right about Corel. Consider yourself lucky you only lost 60 dollars. I bought Painter 11. I had painter IX which worked fine till a windows upgrade seems to have broken it so since no patch seems to be available to fix it I bought 11. Should have checked the net first for other users opinions. Seems they released a product that does not work. Then released a patch that does not fix it. I asked for support. Got told to piss off. I have been buying Painter for several versions now. Believe me. It has stopped being worth buying. They won't get my money again. Pity.
I am so pleased to have found these posts because it helps me to feel better that it is not just me having a miserable time with COREL.
I have had two completely separate, horrible experiences with Corel this week. In one case, I was given a product key that does not work (after an $80 purchase to activate some B.S. software which came preinstalled on my Sony Vaio) and customer support refuses to help, despite several hours of trying on my end.
In another case, my top of the line Sony computer will not play a blue-ray dvd and i have traced the root of the problem to Corel - and guess what? No support is available despite an expensive extended service contract.
I will do my best to avoid Corel and any company that partners with them in the future!
Turns out Corel does offer a contact system to reach them. (Much like a ticket system) however, this system is completely useless as my question was answered with a canned response, then when I responded asking them to read my question I got another response telling me I would have to call in to one of the numbers listed at Support Numbers. (You may notice that none of the numbers are in the USA...WTH?) Plus there is this line in the second response "Applicable fees will be decided upon call."
So to sum it up, I spent a bunch of money on software that doesn't work. They don't offer any patches or updates for this bricked software that I own. They won't talk to me about this software. They won't let me RMA the software.
Sounds like I got con'd to me.
Stay away from Corel products at all costs, if you don't you will probably hate yourself later.
Here is another voter for "to Hell with Corel". I have experienced nothing but pain and inconvenience with PaintShop Pro Version 12.01 and Sketch Pad. Neither one is reliable. I regret giving them my business.
Do yourself a huge favor. Invest your time and money in Adobe Photoshop (whatever version... though I am only familiar with CS4 and Elements 7.0).
Core does suck major donkey nuts. I just used X3, and uninstalled it in 30 seconds. Horrific. I have lightroom 2.6.1 and CS4 suite, and how Corel is even in business anymore is shocking.
Agreed. I've been attempting to draw in Corel Sketchpad, and I have to cross my fingers every time I save and pray that it doesn't crash, or that the work I've done won't mysteriously vanish during the save. Complete bullshit.
I have PaintShop Photo Pro X3 and Painter Essentials and they both crash constantly. I uninstalled PaintShop and now it won't re-install. Since uninstalling it, Painter Essentials won't even open. Tech support has been useless. Their programs suck, they suck.
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They suck. There is no way to uninstall the trial of Corel Graphics Suite 6. It is a huge program. The control panel, free uninstallers, and their own uninstaller all fail to do the job. Their instructions to do it through the registry only go up to version 5. And, it is unclear if you also must use the uninstaller when you use the registry. Asking for help only got me a technical explanation of what a registry is, as if that were of any help. Oh yeah and a link to the nonworking uninstaller and the next step to using the uninstaller--going into the registry--which it tells you not to do if you are not a computer expert. Which I'm not. Yet that is what the support told me to do. I refuse to risk my computer following highly technical, vague, outdated instructions. When I asked more questions and told them I was going to complain, I was simply sent a customer service survey. I filed an FTC complaint because they are putting customers' computers at risk by telling them to go into the registry. There are many people with this same uninstallation issue. If the software were decent to begin with I would have bought it but I do see now what Corel is, a fraud run by people so greedy they cannot even hire people to update their installation instructions to the current version.
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