Why All Big Companies Suck

I work for a big company. A VERY big company. And, frankly, it sucks. Don't know if its because of the example shown by the Bush administration (Ve must ave all power at ze top!) or what. But the amount of bullying we, the American people, are allowing is, well, bad. And getting worse.

My bitch today? I use Mathcad. A lot. And today it won't run. Don't know the reason. But when a piece of software, for which I've paid over one thousand dollars to have the rare privilege of running, doesn't work, what is the first thing most Internet-savvy people do? They go to that company's web site and look under "Support". When Mathsoft owned Mathcad, it was complicated enough. Mathsoft became a big company. And it was a pain. Log in, find the right forum, dig for the answer. It was truly annoying. Now, what happens when a big company gets bought out by an even bigger company? It becomes even more of a pain. Tell me this. Why does a person have to "log in" when looking for tech support? Is there some deep, dark secret waiting in the bowels of the support web site? Or, as I suspect, is it that the company wants to watch what you're looking for to figure out if you should be targeted better for ads? Of these two, which is more likely?

Okay, I've made my point that having to log in for tech support, again for a program for which I paid over a thousand dollars, is annoying. What's more annoying than that is when I have to re-sign up every time the company switches hands. Mathsoft was bought by PTC (whoever the *#*@&! they are). So, now, I have to re-sign up through PTC to gain access to their tech support, again for a program for which I paid over one THOUSAND dollars! (Are you getting a hint here that when the price goes over several weeks of income the support should go up accordingly?)

What a complete, total, utter crock.

UPDATE: It works now. No thanks to PTC (which obviously stands for "Pathetic Total Cockbreaths"), either. Turns out that they have a special licensing program running in the background. I thought that Paint Shop Pro had loaded that. Nope. It was Mathcad. I turned that licensing program off just yesterday. When I turned it back on, lo & behold! It works again! As for PTC, when I finally logged in, I discovered that I don't have the "privileges" to peruse the technical support! UFB!